Medishoppe Sdn Bhd (“Reemedy“) places great importance in protecting the privacy of people who access its website at http://www.reemedy.com (“Website”) and/or people who sign up for an account to either buy or provide services (“Users”).  This Privacy Policy (“Policy“) contains information on the type Information which Reemedy collects from its User (“User Information”), the manner in which that information is used and when the User Information is disclosed.

This policy is incorporated into and is subject to the Reemedy Terms & Conditions, which can be accessed at “http://www.reemedy.com”. Your use of the Website or the services provided therein (“Services”) and any information you provide on the Website is governed by the Reemedy Terms & Conditions. If you have any questions or comments about the Privacy Policy, please contact us at admin@reemedy.com.  

This Policy is incorporated into and is subject to the Terms & Conditions.

  1. Collection of Your Personal Information
  1. Collection of personal information

In this Policy, “Personal information” is defined to include but is not limited to information that whether on its own or in combination with other information may be used to readily identify or contact you. Personal Information is collected from Users when they use the Services provided in the Website and Sign up for an account in the website. This information is partially or completely accessible to all Users of Reemedy’s Website or mobile application (“Platform”) (as the case may be), either directly or indirectly.

Users are required to create an account to be able to access some portions of the Platform and the Services provided therein.

When Users create an account with Reemedy, they will be required to disclose Personal Information and/or any other information that can improve the security of the Platform and improve the Users experience of the Platform. The type of Personal Information that we collect from you varies based on your interaction with our Platform.

During the Account registration process, we will collect information such as your first and last name, postal code, telephone, email address, credit/debit card details, business name, mailing address, travel preferences, a description of your services and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your profile, feedback, comments or discussions you post in any instant messaging application or other correspondence site on the Platform, or any comments you provide during a dispute resolution service.

Reemedy reserves the right to record the conversations between Users or any User which has been assisted by Reemedy through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of the Users. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of Users and resolve disputes.

If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties (to the extent permitted by law) to verify any the information you provide during registration.

1.2       Collection of Personal Information from social networking sites

As an alternative to registering for an account, Reemedy allows you to log into our Website with your Facebook account. In order to do so, you must enter the email address and password that you use for your Facebook account and also permit Reemedy to access and collect basic information on your Facebook profile. This information may include and is not limited to your name, profile picture, gender, networks, user ID’s, list of friends, date of birth, email address or any other information which you have set/or made accessible to the public. If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public. The information received from Facebook is stored with other information that we collect from you or receive about you. We have no control over how any third-party site uses or discloses the personal information it collects about you.

1.3       Collection of automatic information, use of cookies and other tracking devices

Reemedy and its third-party service providers, which include, payment gateway, ad networks, cookies, web beacons, and other tracking technologies to collect information about your use of our Platform and services provided therein, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We may also track how frequently you visit our Website and use our Services. We use this information (including the information collected by our third-party service providers) for Website analytics (including but not limited to determine which portions of our Website are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Website), to improve User’s experience of using the Website, and to improve the security of the Platform.

Reemedy and its third-party service providers collect information from you by using cookies which are used to analyse web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Website, we may send one or more cookies to your computer that identi៨es your browser.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third party-company or website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can change your browser setting to decline cookies. If you disable cookies then the Website may not function properly and your use of the Website may be affected.

We and our third-party service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

2.         Use of Personal Information collected from the User

2.1       How personal information is used

We collect your Personal Information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons, to: provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services; provide customer support and to respond to your inquiries; for internal record-keeping purposes; process billing and payment, including sharing with third party payment gateways in connection with Website and/or Reemedy’s products and Services; improve and maintain our Website and our Services; periodically send promotional emails, special offers from Reemedy or other information to the email address you provide; contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested; conduct market research purposes, including, but not limited to, the customization of the Website according to your interests; use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target customers and for other research and analytical purposes; resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms & Conditions; and from time to time, Reemedy may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Reemedy shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

  • Surveys, Polls, Newsletters and Invitations.

2.1       Electronic newsletters

We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Reemedy for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in User’s account registered with Reemedy.

2.2       Inviting a friend to use Reemedy Platform 

Our Website users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking “send to a friend” / “invite a friend”. This requires the User to provide his or her email address, as well as the email address of the recipient which will be used in the evet of transmission errors and to let the recipient know who sent the email.

2.3       Polls and surveys

Reemedy may conduct polls and surveys by itself or through third parties. We may use third parties to provide incentives to you in an effort to encourage you to participate in our polls and surveys. In order to provide the incentives to you, you may be required to provide personal information to Reemedy or the third party as the case maybe. Either Reemedy or the third party may follow up with you on any poll or survey through email.

3.         Security

We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorised access or disclosure by third parties. We do not promise or guarantee, that the User’s personal information or private communications will not be accessed; collected and/or used by others without authorisation. You are also required to take added security measures to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password details private. Reemedy is not responsible for the unauthorised use of your information or for any lost, stolen, compromised passwords, or for any unauthorised activity from your account.

4.        Disclosure

4.1      Information disclosed in compliance with legal processes

Your Personal Information may be disclosed if: (i) it is required by law or any other legal processes whether in Malaysia or in any other jurisdictions, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) such disclosure is reasonably necessary to enforce the Policy or the relevant user agreement (iv) if we reasonably believe that it is necessary to prevent, investigate or take action against suspected or actual illegal activities or to assist government enforcement agencies, or (v) we need to exercise or protect the rights, property or safety of Reemedy, Users and others.

4.2.     Information disclosed to third party service providers and business partners

We may contract with various third parties for the provision and maintenance of the Website, Services, for analysis, marketing, research and development and maintaining our business operations. These parties may have access to your Personal Information which is relevant to the type of work that the third party performs and they shall be obligated to Reemedy to maintain the confidentiality of such information.

4.3      Bankruptcy or change of control

In the event that, there is a change of control of Reemedy due to a merger or sale of all or substantially all of Reemedy’s assets to which this Website relates or other corporate reorganisation in which Reemedy participates, and is thus merged with or acquired by a third-party entity, Reemedy reserves the right to transfer the information we have collected from the Users of the Website to such third-party entity.

In the event of winding-up, reorganization, or receivership or the application or laws or equitable principles affecting creditors’ rights generally, Reemedy may not be able to control how your information is transferred, used, or treated.

5.         Links to External Websites

The Website may contain links to other websites or resources over which Reemedy does not have any control. You acknowledge and agree that Reemedy is not responsible for the protection and privacy of any information when you visit such external websites. If you use any external website then your personal information is governed by the privacy policy or the terms of use contained in the external website.

6.        User’s Rights

You have a right to access or amend your Personal Information by changing or removing contents in your profile and deleting your Personal Information by closing your account with Reemedy. However, Personal Information that you have shared with others or posted publicly or that others have copied may remain after you have closed your account or removed such information.

If you have any concern about providing Personal Information to Reemedy or the provisions of our Privacy Policy and Terms & Conditions, then you should not register/sign up for an account in the Website or access our Website.

This privacy policy was last updated on 14 November 2019